How a trustee review of advisers and service providers evolved into a wider scheme transformation programme. For one UK pension scheme, concerns had been building for some time. Members were reporting poor service levels, data quality sat at a level that would make forthcoming Pensions Dashboard requirements difficult to achieve, and repeated assurances of improvement…
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In December 2025, The Pensions Regulator (TPR) published updated guidance on pension scheme administration. While administration has traditionally been viewed as an operational function, the regulator is now clear: it is a strategic driver of member outcomes and a core governance responsibility. For trustees, this represents a material shift in expectations. For schemes and their…
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