Author: Chris Stanley

Covid-19 Lockdown TPA survey #2

Results of Go Pensions Survey In our latest survey, we have looked at how the TPA experience is developing during the Covid-19 lockdown.  All TPAs previously reported that they could continue with remote working indefinitely.  However, this is clearly just an emergency capability rather than a preferred approach.  Although some firms maybe contemplating more homeworking,…
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Covid-19 Lockdown and the TPA experience

In our latest survey, we have looked at what Third Party Administrators (TPAs) have experienced with the Covid-19 lockdown. Work volumes appear to be steady or modestly reduced.  This is perhaps surprising given many members will have had more time at home to think about their pension. Metrics such as service levels and right-first-time rates…
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