Tag: Outsourced Pensions Administration

Covid-19 Lockdown and the TPA experience

In our latest survey, we have looked at what Third Party Administrators (TPAs) have experienced with the Covid-19 lockdown. Work volumes appear to be steady or modestly reduced.  This is perhaps surprising given many members will have had more time at home to think about their pension. Metrics such as service levels and right-first-time rates…
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